1. Services Provided

PM Assembly provides professional assembly, installation, disassembly, relocation, troubleshooting, and related services for residential and commercial customers throughout the United States.

Our services include, but are not limited to, furniture assembly, pergola installation, gazebo assembly, sauna installation, shed assembly, fitness equipment installation, and other residential or commercial installations.

All services are performed according to the scope of work specified in the approved quote or written agreement. Any additional work not included in the original quote may require additional charges and customer approval.

2. Payment and Scheduling

Full payment is required before confirming an installation appointment unless otherwise agreed in writing. Once payment has been successfully confirmed, our team will coordinate an installation date based on technician availability and the customer's schedule.

Payment does not guarantee a specific installation date. If PM Assembly is unable to provide the agreed service within a mutually acceptable timeframe, the customer may request a full refund for services not performed.

3. Cancellation and Rescheduling Policy

Customers may cancel or reschedule their installation appointment without a cancellation fee by providing at least 24 hours' notice before the scheduled appointment time.

A $100 cancellation or rescheduling fee applies to requests made less than 24 hours before the scheduled appointment.

This fee compensates for reserved technician availability, scheduling coordination, and administrative expenses. The fee does not apply when the cancellation is caused by PM Assembly or when prohibited by applicable law. If payment has already been collected, the applicable fee may be deducted from the refundable amount, subject to applicable law.

4. On-Site Cancellation or Unsuccessful Installation

A $200 on-site cancellation fee applies when a technician arrives at the scheduled installation location but cannot reasonably begin or complete the work due to circumstances outside PM Assembly's responsibility.

Examples include:

• The product has not arrived or is unavailable at the installation location.
• Required components, hardware, or materials are missing.
• The installation area is inaccessible, obstructed, unsafe, or not properly prepared.
• The customer or authorized representative is unavailable when access or authorization is required.
• The installation cannot proceed due to unsuitable site conditions, insufficient structural support, or previously undisclosed requirements.
• The customer cancels or declines the installation after the technician arrives.

PM Assembly will make reasonable efforts to identify potential issues before dispatching a technician. The fee does not apply when the inability to perform the work is caused by PM Assembly or its technicians.

Any applicable fee will be communicated to the customer, and prepaid amounts will be handled in accordance with these Terms and applicable law. A separate late-cancellation fee will not be charged for the same incident when the on-site cancellation fee applies.

5. Return Visit Policy

A $200 return-visit fee applies when an additional technician visit is required due to circumstances outside PM Assembly's responsibility.

Examples include:

• Missing or incorrect product components.
• Customer-requested changes after the original appointment.
• Installation-site conditions preventing completion during the initial visit.
• Customer-provided materials or preparations that were not ready during the original appointment.
• Additional work requested after the initial installation.

If the return visit requires substantial additional labor, travel, or materials, a separate quote may be provided for customer approval before scheduling.

Return visits required to correct workmanship issues caused by PM Assembly will be performed at no additional labor charge.

6. Customer Responsibilities and Site Preparation

Customers are responsible for ensuring that the installation location is properly prepared before the technician arrives. This includes:

• Providing a clear, accessible, and reasonably safe work area.
• Ensuring the product and all required components are delivered and available.
• Confirming that the installation surface or foundation is suitable for the requested work.
• Providing access to necessary utilities when required.
• Disclosing stairs, restricted access, unusual site conditions, or other circumstances that may affect the installation.
• Obtaining necessary permits, approvals, or permissions unless otherwise agreed in writing.

For outdoor structures, customers are responsible for ensuring that the installation location and foundation meet applicable manufacturer requirements and local regulations, except for preparation work expressly included in PM Assembly's quote. If additional site preparation or labor is required, PM Assembly may provide a revised quote before proceeding.

7. Product Condition and Missing Components

Customers are responsible for ensuring that the correct products and required components are available at the installation location. PM Assembly is not responsible for manufacturing defects, incorrect products, missing manufacturer-supplied components, or damage that occurred before our technicians handled the product.

If these issues prevent installation, the applicable on-site cancellation or return-visit fee may apply. Our technicians will make reasonable efforts to document discovered issues and notify the customer.

8. Additional Work and Changes

The approved quote covers only the services specifically described. Additional services, including anchoring, debris removal, structural modifications, electrical work, foundation preparation, or other requested modifications, are not included unless expressly stated.

Any additional charges must be communicated to and approved by the customer before the additional work is performed. PM Assembly reserves the right to decline work outside the agreed scope or work that cannot be performed safely.

9. Installation Standards and Workmanship

PM Assembly is committed to providing professional workmanship and a high-quality customer experience. Our technicians will make reasonable efforts to follow applicable manufacturer installation instructions and appropriate safety practices.

Customers should notify PM Assembly as soon as reasonably possible if they identify a workmanship concern and provide supporting photographs or information. PM Assembly will review reported concerns and arrange appropriate corrections at no additional labor charge when the issue results from our workmanship.

Manufacturer defects, normal wear, misuse, unauthorized modifications, and damage unrelated to PM Assembly's work are not covered by this workmanship commitment.

10. Property Damage and Liability

PM Assembly takes reasonable precautions to protect customers' property during installation services. Customers should promptly notify PM Assembly of any suspected damage resulting from an installation and provide photographs and a description of the concern.

PM Assembly will investigate reported damage and address responsibility based on the circumstances and applicable law. PM Assembly is not responsible for pre-existing damage, concealed structural defects, manufacturer defects, or conditions outside its reasonable control, except to the extent that PM Assembly or its technicians contributed to the damage through negligence or other legally actionable conduct.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

11. Delays and Unforeseen Circumstances

Installation appointments may be affected by severe weather, unsafe working conditions, transportation disruptions, product-delivery delays, emergencies, or other circumstances outside the reasonable control of the parties.

PM Assembly will communicate material scheduling changes as promptly as reasonably possible and work with the customer to arrange an alternative date. If the service cannot be performed within a mutually acceptable timeframe, any refund or cancellation will be handled according to these Terms and applicable law.

12. Refund Policy

Refund requests will be evaluated based on the service status, work performed, applicable cancellation fees, and relevant circumstances. For services canceled before technician dispatch, refunds will be subject to the applicable cancellation policy.

For services that cannot proceed after technician arrival, any applicable on-site cancellation fee will be considered when calculating the refundable amount. If PM Assembly is unable to provide the agreed service for reasons within its responsibility, the customer will be entitled to an appropriate refund or other remedy consistent with applicable law.

Nothing in this policy limits any mandatory consumer refund or cancellation rights.

13. Payment Disputes

Customers are encouraged to contact PM Assembly directly regarding billing concerns, incomplete services, or disputed charges so that we can investigate and seek a resolution.

PM Assembly may provide relevant documentation, including approved quotes, payment records, customer communications, photographs, and technician reports, when responding to payment disputes. Nothing in these Terms restricts a customer's lawful right to dispute a payment with their bank or card issuer.

14. Installation Technicians

PM Assembly may perform services through employees, independent contractors, or authorized installation partners. All technicians dispatched by PM Assembly are expected to follow our service and workmanship standards.

PM Assembly remains the customer's primary point of contact for scheduling, service coordination, and resolution of concerns relating to services purchased through PM Assembly.

15. Customer Communications

Customers agree that PM Assembly may contact them by email, telephone, or text message for purposes directly related to their service, including scheduling, payment confirmation, technician arrival updates, and service follow-up.

Marketing communications, where applicable, will be handled separately in accordance with applicable consent requirements.

16. Applicable Law

These Terms are governed by applicable law, including mandatory consumer protection laws in the jurisdiction where services are performed. If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Changes to These Terms

PM Assembly may update these Terms from time to time. The version presented to the customer when accepting and paying for a service will generally govern that transaction, unless the parties subsequently agree otherwise or applicable law requires a different result.

18. Contact Information

For questions about scheduling, cancellations, payments, or these Terms, please contact:

Customer Acknowledgment

By checking the Terms of Service acceptance box during checkout and submitting payment, the customer acknowledges that they have had an opportunity to review these Terms and agree to the applicable service, payment, cancellation, and return-visit policies.

Summary of Service Fees

All fees are subject to applicable law and the circumstances described in these Terms.